Refund Policy

In short

• 14 days. If you buy Go or Premium and it is not for you, ask within 14 days of your first payment and we refund it in full. You do not need a reason, and it does not matter whether you used the plan.
• Cancel any time. Cancelling stops the next renewal. You keep the plan until the end of the period you have already paid for.
• Your legal rights stay. Where the law gives you a right to withdraw from a purchase or to a refund, this policy does not limit it.

Prices and what each plan includes are on our plans page. The rules for buying, renewing and cancelling are in our Terms of Sale.

What this policy covers

This policy covers the paid ScolerAI plans, Go and Premium, bought on our website or web app (scolerai.app and app.scolerai.app), where the sale is made by Paddle, or in our Android app, where the sale is made by Google Play.

It does not apply to the Free plan, which costs nothing, to the Rhythm Club, which is earned by studying and is never sold, or to school accounts, whose allowances are set by the school's agreement with us.

14-day refund on your first payment

• If you ask within 14 days of the day your first payment for a plan was taken, we refund that payment in full, including the tax you paid on it.
• It applies to the first payment for Go and, separately, to the first payment for Premium. Each is refunded once per person: a second purchase of a plan that has already been refunded is covered by the renewal rules below.
• You get it even if you have used the plan. We do not deduct anything for the time you had it.
• For a yearly plan, the first payment is the whole year's payment, and it is refunded in full on the same terms.
• We refund in the currency you paid in. Any exchange-rate difference or bank charge on your side is outside our control.

Renewals

Paid plans renew at the end of each billing period, every month or every year as you chose, until you cancel. You can cancel at any time, and you keep the plan until the end of the period you have paid for.

We do not refund a renewal once the new billing period has started, except where:

• you cancelled before the renewal date and were charged anyway;
• the charge was a duplicate, or one you did not authorise;
• a fault on our side meant you could not use the paid plan for a substantial part of the billing period and we could not put it right within a reasonable time; or
• the law requires a refund.

If we end your paid plan for a reason that is not a breach of our Terms by you, for example because we stop offering the plan, we refund the part of the period you have paid for and not used.

Your legal rights

If you live where the law gives you a right to withdraw from a distance contract, for example in the European Union, the United Kingdom or Türkiye (Consumer Protection Law No. 6502 and the Distance Contracts Regulation), that right is not limited by this policy. Our 14-day refund is at least as generous: it applies even after you have started to use the plan.

For purchases on our website, Paddle's Buyer Terms also apply.

How to ask for a refund

Bought on the website or web app (Paddle). Use the support and refund link in the receipt Paddle emailed you, or write to us at info@scolerai.app from the email address of your ScolerAI account and include the order number from your receipt. We pass your request to Paddle.

Bought in the Android app (Google Play). Write to us at info@scolerai.app from the email address of your ScolerAI account and include the order number from your Google Play receipt (it starts with GPA.). We refund the order through Google Play. You can also ask Google directly through Google Play's help; Google's own refund rules apply to requests made to Google.

We answer within 5 working days. Refunds go back to the payment method you used and usually appear within 5 to 10 business days, depending on your bank or card issuer.

After a refund

• The paid plan ends at once and your account returns to the Free plan.
• Your account and your study content stay as they are.
• Allowances you have already used are not given back.

Cancelling is not the same as a refund

Cancelling stops future charges; a refund returns a payment already made. Cancel in your Paddle receipt or on Google Play's subscriptions page, as explained in the Terms of Sale. Deleting your ScolerAI account does not cancel a subscription, and does not refund it. Cancel first.

Misuse

We may decline a refund where there is clear evidence of abuse, for example buying, using heavily and refunding the same plan again and again. If we decline, we tell you why. Your legal rights are not affected.

If a charge looks wrong

Please write to us first at info@scolerai.app. We can usually put a wrong charge right faster than a bank dispute can. This does not stop you from contacting your bank, Paddle or Google at any time.

Changes to this policy

If we change this policy, the new version applies to purchases made after the change. Purchases made before it keep the terms they were bought under.

Contact

info@scolerai.app, or the contact form. Please include the email address of your ScolerAI account and the order number from your receipt.